SERVICES
Uniquely customized for your organization.
Member Engagement & Customer Journeys
Member Engagement is my number one priority, and I am committed to help your organization succeed. Every association or client/customer base is different. I will work with you and your team to ensure the best possible experience for your members or clients, leading to increased retention and growth.
Surveys, Data Analysis & Management
With decades-long interest in analytics and in-depth data and insight gathering and analysis, I can help you design customized satisfaction and engagement surveys that lead to measurable results and improvement. I can work with you to refine your analytics for existing programs and/or design new surveys and focus groups for future intitiatives.
Exceptional Experiences & Events
Do you need educational program or continuing medical education support to create diverse and meaningful content that meets the needs of current and prospective members? Do you need support to source and contract venues or online technology solutions? Whether it's medical/scientific or other specific content, I can help.
Fractional & Interim Executive Leadership
In today's challenging staff and hiring landscape, your organization can benefit from interim or franctional leadership as interim Executive Director/CEO or Chief/Director level in Operations, Membership, Marketing and Events. Staff and Association Executive coaching also available.
Governance & Strategic Planning
Associations can function smoothly when strategic and operational plans are aligned, and when roles of the volunteer Board and member committees and staff team are clear and defined. Contact me whether you need to kickstart a new strategic plan, or need help with data insights, development or implementation of strategic goals, key performance indicators and operational plans.
